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Blog
July 21, 2025

SMarketing 2.0: Why Sales & Marketing Are Still the Most Toxic Situationship in Business

Christina Harutyunyan
Founder & CEO

Despite decades of CRM upgrades, RevOps hires, and cross-functional retreats, Sales and Marketing still don’t speak the same language. AI is only accelerating the divide. What we need isn’t more “alignment” — it’s a shared system. SMarketing 2.0 isn’t just a vibe shift — it’s a structural upgrade. Here’s how to make it work.

Let’s Be Honest

If you’ve ever sat through a “growth meeting” where:

  • Marketing blames Sales
  • Sales blames Marketing
  • And everyone thinks they’re the only ones doing their job...

This post is for you.

Even after 20+ years of martech evolution, buyer behavior shifts, and AI overload — the MQL–SQL handoff is still broken. We’ve evolved tech, but not trust.

The Situationship, Upgraded

Sales and Marketing are stuck in a cycle:

  • Different data
  • Different KPIs
  • Different definitions of success

And now, with AI amplifying everything, misalignment is more than annoying —
it’s expensive and operationally unsustainable.

You can’t fix this with “better communication” or “another quarterly offsite.”

You need a new system.

The Modern SMarketing 2.0 Framework

What alignment actually looks like in 2025:

1. Shared Strategy & Revenue Metrics

  • Unified KPIs for Marketing, Sales and Product
  • Stop tracking volume — start tracking pipeline contribution

2. Full-Funnel Journey Mapping

  • One shared journey — not two handoffs
  • Everyone knows who owns what, and where it breaks

3. Continuous Data Flow

  • Clean CRM
  • Shared dashboards
  • Real-time scoring
  • No ghost leads or phantom MQLs

4. Feedback-Driven Ops

  • Objections inform content
  • Lead behavior shapes messaging
  • AI augments insight — not silos it

💡 SMarketing 2.0 isn’t Slack channels and alignment meetings.
It’s a single revenue system — built intentionally.

Five Steps to Get Started

  1. Audit Your KPIs
    → Are they driving unity — or division?
  2. Map the Full Customer Journey (Together)
    → Who owns what? Where’s the friction?
  3. Clean Your CRM Like It’s Your Job (Because It Is)
    → Dirty data = bad decisions
  4. Start a Shared GTM Weekly
    → One room. One scorecard. No silos.
  5. Create One Source of Truth
    → Lead insights, content gaps, feedback loops — visible to all

✋ Ready to Break the Situationship?

No more blaming. No more meetings that go nowhere.

Let’s build the operating system your growth engine actually needs.

👉 Book a SMarketing 2.0 Workshop
or
✉️ Get the checklist version of this framework: christina@cmdigital.io

#RevOps #SMarketing #RevenueTeams #GoToMarket

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